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Terms and Conditions

Our Promise to you:

If you are not absolutely satisfied with your product from us, we will gladly exchange the product or refund your purchase with us. Just contact us and we'll arrange it all for you.

Email: support@cache-advance.visionhelpdesk.com
Phone: 509-720-TFTC (8382)

 

Shipping:

We pride ourselves in speedy yet careful packing and shipping of all orders. We've heard again and again the excited surprise from our customers about how quickly their packages of geocaching goodies have arrived.

We also like to keep you apprised of your order status. Here is what our 'order status' means (our system will send out emails to you as your order moves through different statuses):

Authorized: we have your order information
In Packing: we are packing your order
In Shipping: your order is packed and waiting to be picked up by the shipper (USPS or UPS)
Shipped: your order has shipped and is on its way!!
Hold-Backorder: an item in your order is currently out of stock. We will contact you with options.
In Production: your Special Order is being collected and then will be produced in our next production round.
Waiting -check is in the mail: just that; we are waiting for your payment to arrive and will ship once all is cleared
Completed: your order is completed and needs no further action from us.

We use both USPS and UPS for all of our shipping. You can select which carrier and service at checkout, with all of the prices displayed. We strive for same-day or next-day shipping for all orders, and we'll keep you informed when your order goes to packing, shipping and then when it has shipped. You will also recieve an email from our shipper with you tracking information if there is any.

We do reserve the right to change your shipping carrier if we believe that the other can offer better and/or faster service in a particular instance. For example, we have on occasion used UPS Ground instead of USPS Parcel Post, as UPS offers faster arrival times and tracking services.  

International Shipments: For all International shipments, Cache Advance will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Cache Advance will not be held liable for any customs duties or taxes that arise from your local customs office. Cache Advance will also not be held responsible for any additional fee the local carrier in your country may charge.

Please note: We recommend that you choose a shipping method which can be tracked. For non-tracked methods of shipping, Cache Advance will not be responsible for lost shipments.

Handling Fee: We do charge a $0.95 handling fee on every order in the US to help cover the costs of our 'Green' packing materials and time spent carefully packaging every order. We keep packaging to a minimum and use environmentally friendly packaging materials whenever possible.

Caching or Visiting in Spokane:

The Cache Cave is open Fridays 2pm - 7pm & Saturdays 10am - 2pm, or by appointment for browsing, shopping or just talking caching!

If you are in the Spokane area or are passing through and would like to pick up your order directly, you can order from our site and select "Will Pickup $0.00" for your shipping method at checkout and there will be no shipping charges. Please specify that you would like to pick up your order and we'll contact you for a convenient time and send you coordinates...er...our address.
 

Privacy:

This privacy notice discloses the privacy practices for http://www.cache-advance.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.


Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 509-720-8382 or via email.


 



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